• 41 Ahmed Ansi St, Helwan, Cairo
Tailor Made Rides

Privacy Policy

Privacy and Policy

Effective Date: 30/07/2025

At Rixos Travel, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our transfer services and visiting our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information:
    Name, email address, phone number, home address, passport details (if required for certain bookings), and payment details.

  • Booking Details:
    Pickup and drop-off locations, travel dates, flight information, and special requests.

  • Technical Information:
    IP address, browser type, device type, and cookies when you use our website.

2. How We Use Your Information

We use your information to:

  • Process and confirm your transfer bookings.

  • Communicate with you regarding your trip, changes, or updates.

  • Provide customer support and respond to inquiries.

  • Send you relevant offers, promotions, and travel tips (only if you have opted in).

  • Improve our website, services, and customer experience.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your details only with:

  • Service Providers: Trusted drivers and partners who fulfill your transfer requests.

  • Legal Authorities: If required by law, regulation, or legal process.

  • Payment Gateways: To securely process your payments.

4. Data Security

We implement strong security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute protection.

5. Cookies and Tracking

Our website uses cookies to improve functionality and enhance your booking experience.
You can disable cookies in your browser settings, but some features may not function properly without them.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request corrections or updates to your information.

  • Request deletion of your personal data (subject to legal obligations).

  • Opt out of marketing communications at any time.

7. Retention of Data

We will keep your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Transfers Outside Egypt

If your booking involves services outside Egypt, your information may be transferred to other countries where privacy laws may differ. We ensure appropriate safeguards are in place to protect your data.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date clearly stated.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Rixos Travel
Email: info@rixostraveleg.com
Phone: (+20) 112 968 2493
Address: 41 Ahmed Ansi St, Helwan, Cairo

Rixos Travel